Application Managed Services

4S4 is a leading consultancy firm specializing in IT and enterprise consulting. With profound expertise in SAP, Oracle, Microsoft, and Alteryx, we provide outstanding customer service, decoding complex client requirements locally and internationally.

 

Our Services 4S4 offers a structured Application Management Support (AMS) model designed to enhance efficiency, transparency, and collaboration within IT environments, ensuring minimal downtime and seamless operations.

 

Key AMS Features:

Support Infrastructure:

  • Integrated ticketing system with real-time updates.
  • Easy-to-use portal and API integration. 

 

Knowledge Transfer:

  • Collaborative incident handling procedures.
  • Clear categorization and prioritization of incidents.

 

Workload & Time Management:

  • Balanced workload distribution and real-time tracking.
  • Automated timesheet reporting for transparent tracking.

 

Help Desk Reporting:

  • Centralized ticket tracking with automated escalation.
  • Customized client reports and real-time performance insights.

 

Service Level Agreements:

  • Defined response targets ensuring prompt incident management.

 

Project Work and Transition Services: 4S4 excels in transitioning support services seamlessly from incumbent providers, offering both corrective maintenance and project work. Our approach includes:

  • Phase 1: Adapt

    • Transition plan management and knowledge transfer.

  • Phase 2: Adapt and Transform

    • Refining support models and promoting continuous improvement.

 

Scope of Work: Our services encompass comprehensive functional support and enhancements for SAP FICO & SAC, including:

  • Financial Accounting and Controlling.
  • Business Intelligence and Planning.
 

Contact Us: Partner with 4S4 to ensure stability and operational effectiveness in your IT landscape. For inquiries or assistance, reach out to our Customer Success Manager.

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